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Show 2 conservation program. However, when looking at the results of these programs, it becomes apparent that some approaches are more effective than others. The question that this paper will address is what influences a government agency responsible for providing water in an urban setting, like Salt Lake City, in designing a water conservation program? Put more simply, why are some agencies able to develop much more aggressive, effective water conservation programs than others? Both internal and external influences on an agency will affect the water conservation program that an agency will develop and the effectiveness of that program's implementation. There are a great number of influences on a government agency when a program is being developed. In this analysis, the independent variables are these influences. These can be separated into two general categories. The first, internal influences, originate within the agency and include agency policies, personnel, and processes. External influences are generated outside the agency and include public, political, regional, and technical considerations. Although these influences overlap at some junctures, separating these internal and external factors allow for a deeper analysis. To determine the effect of these influences we must look at the resulting water conservation programs. In this analysis, these resulting programs are the dependent variables. Their development, content and implementation will determine the effect that an agency's internal and external influences have on agency programs. Water conservation programs fall into three basic types. Regulatory programs focus on agency mandate. Educational programs |