| OCR Text |
Show Volli'lU'nt!:e:@'.fi ~ati1onal'e Ap·p end i,X V ]I I I ,, 11 ! 1, I .lw1 T11 W8 W8 W8 W8 W8 W8 W8 W8 W8 01 02 -2 1 -2 04 -2 05 Tl T2 T3 T4 IRC fails to consistently ask for FM hours from FMs and I or they do not follow up when FM fail to turn in hrs, so FMs feel that it is not 0 important to do it - FGs, Is 0 No Interaction -1 03 -2 -1 -1 -2 FMs would know why they and their famil1ies are not a p,ri1ori1ty to. IRC after the 6 month drop, right now this is causing frustra1 U on because IRC looks like they are simply not fulfilling their role as a, resource to the FM and the family - FGs; FMs would also understand that they are not technically in the FMP after the 6 month drop unless they take on a new family, they do not know this now - FGs -2 IRC fails to consistently ask for feedback on families and / or they do not follow up when FMs fail to give feedback, so FMs feel that it is not important to do it - FGs, Is (activity log is not sufficient); IRC does not take suggestions from FMs - FGs, 12 -2 IRC fails to consistently ask for feedback on FMP and/ or they do not follow up when FMs fail to give feedback, so FMs feel that it is not important to do it - FGs, Is (activity log is not sufficient); IRC does not take suqqestions from FMs - FGs, 12 Case managers have very little direct involvement with FMs and technically they are not suppose to, FMs feel that CMs would be the best people to take action on feedback from FMs, lack of understanding in communication infrastructure, causes frustration -2 FGs, Is, 3 out of 11 surveys 0 No Interaction Cause turnover in staff and this leads to a break in consistent services rendered to FMs including the taking and soliciting of -1 feedback - FGl, 11 0 No Interaction -1 FMs who take on families unofficially get frustrated when they do not get feedback from IRC on the things that they report or ask for FGs. Is (IRC needs to clarify stance on unofficial mentoring - they are not accountable) Page 14 of 22 |
