| OCR Text |
Show Executive Summary Patrick Poulin, Director of International Rescue Committee of Salt Lake City, requested that an evaluation be conducted of the Family Mentor Program. Through my initial meetings with Patrick and Dianne Browning, Development Coordinator, who was later replaced by Meghan Brumby, Resource Developer, together we decided to focus on the volunteer and IRC Staff perspective of the Family Mentor Program experience according to three designated goals and seven objectives. My inquiry resulted in data gathered on the feedback of stakeholders regarding the documentation provided through two volunteer focus groups, two one-on-one interviews, one IRC staff focus group, twelve volunteer surveys, program goals and distributed materials. Multiple points of reference across data types helped to illustrate patterns in the data. The emergent patterns from the data helped to answer the evaluation questions. The key findings are as follows: 1 - The majority of family mentors do not communicate with IRC on a regular basis regarding the reporting of volunteer hours, feedback on refugee families, nor feedback on the Family Mentor Program in general. 2 - IRC does not communicate with family mentors on a regular basis nor does it solicit the reporting of volunteer hours, feedback on refugee families, nor feedback on the Family Mentor Program from family mentors. 3 - Case managers and family mentors would like to develop a communicative relationship regarding the status of refugee family needs through utilization of the communication infrastructure provided. 4 - The communication infrastructure that is to filter feedback from family mentors to case managers via Family Mentor Program staff is insufficient and unutilized. 5 - Family mentors do not understand the refugee process, what IRC offers refugee families in services, boundaries between family mentor role and case manager role, nor the cultural norms of their given refugee families. 6 - Distributed materials are not utilized by family mentors nor has the value of them been communicated to family mentors. 7 -The majority of family mentors remains working with their families beyond the sixmonth drop and do not take on a new family. These mentors continue to consider themselves official family mentors of IRC. The key recommendations are as follows: 1 - IRC can instigate the opportunity for family mentors and case managers to have an exchange of information. 3 of3 |
