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Show Vohunteeir Rati,ona le Appe1n dlix VH 11 I ,, I W6 ' W6 W6 -2 03 04 -2 05 If FMs know what services IRC provides to families, they wou1l,d be better suited to helping IRC with feedback that would directly relate to issues that IRC would be involved in, this is not taking place at -2 the present time and it is causing frustration - FGs, Is 0 No Interaction -2 If FMs know what services IRC provides to families, they would be better suited to helping IRC with feedback that would directly relate to issues that IRC would be involved in and they could follow through with specific issues that case managers are battling with; this is not taking place at the present time and it is causing frustration - FGs, Is FMs are unsure if the can go to IRC as a resource for dealing with W6 W6 W6 W6 Tl T2 T3 -1 the lanquaqe barrier - FGl, Is -1 0 No Interaction -1 -2 T4 -1 There would be less confusion on FMs attempting to get personal info from IRC re: families if FMs knew what IRC was to take care of on behalf of the families, this is not taking place currently and it is causing frustration - FGL 12 -2 FMs (official & unofficial) attempt to fulfill needs of families independent of IRC Staff, this causes much frustration and overlap of resources I time - FGs, Is Case managers do not have time to communicate with FMs on what is being done on a given issue with their family causes frustration -1 and FMs end up doinq it - FGs, Is -1 FMs can become overwhelmed - FGs, Is 0 No Interaction W6 W6 W6 TS T6 T7 -1 -1 W6 TB -1 -1 results in frustration - FGs, 12 -1 If FMs know what services IRC provides then FMs and IRC will be more likely to know when IRC is not following through or when there are other issues, help restore trust & accountability for -1 everyone, this is not happeninq now - FG2 0 No Interaction 0 No Interaction Refugees are confused on roles because FMs are confused on roles, W6 W6 W6 T9 T10 T11 Page 12 of 22 |
