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Show Fall/Winter 2002 page 3 m University of Utah students work together at the United Leadership Conference, held in early October at Snowbird Mountain Resort. within the Human Resources Division offers over 100 different workshops and development sessions for employees. "We also do customized workshops for specific departmental needs," said Michael de Lisser, coordinator of training and development. "If a department wants any one of the workshop sessions specialized for their staff, we can facilitate a workshop at their staff meeting." De Lisser earned his master's degree in the department of communication at the University of Utah, and is part of a team training professionals who are working to facilitate and enhance leadership training on campus. "We are trying to get the word out that we are here," de Lisser said. "Many faculty, staff and administrators are not aware of all we offer, and they don't realize that virtually all of our workshops are free to University and [University of Utah] Hospital employees." The sessions vary in focus to include management leadership, personnel development, professional development, customer service or financial education. "The most requested courses are in the conflict management and communication skills area," de Lisser said. "We can accommodate about 25 participants per workshop, but the average class size is about 10-15 participants." A complete listing of available courses and schedules can be found at www.hr.utah.edu/ced. The leadership development workshops are divided into four levels: Level One-management basics; Level Two-building management competencies; Level Three-improving management capabilities; Level Four-maximizing leadership opportunities. Level One classes focus on formal leadership roles and policies and procedures that are necessary for the beginning manager or leader. They offer a workshop specifically for those making the transition from staff-level employee to manager, discussing how to maintain the respect and quality of relationships with staff members. Other workshops emphasize communication, managing employee performance and effective delegation skills. These sessions provide tools for polishing presentations and improving communication with peers, helping to set clear performance expectations and resolve performance problems effectively, as well as teaching how to get successful outcomes through delegation. There are also a variety of sessions that discuss university policies and procedures that affect managers, including diversity, sexual harassment, laws regarding discrimination, and the Americans with Disabilities Act. Courses in University policies and procedures and managing employee performance are offered monthly. Level Two courses focus on skills and tips for being a competent manager or leader on campus. These sessions concentrate on managing meetings, interviewing, documentation, "managing-up," and conducting evaluations. Hosting a meeting, whether for staff members |