Improving the Patient Experience in Pediatric Pulmonary and Sleep Medicine

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Identifier 006_Improving_Patient_Experience_Pediatric_Pulmonary_Sleep_Medicine_LEANCohort2_COWLEY.pdf
Title Improving the Patient Experience in Pediatric Pulmonary and Sleep Medicine
Creator Collin Cowley; Anja Baldree; Leslie Bardsley; Candice Gourley; Heather Gunnerson; Brandy Harman; Lorie Lepley; David Meyers, Alyssa Rimer; William Gershan; Yvonne Rawlins
Subject Efficiency, Organizational; Total Quality Management; Quality of Health Care; Patient Satisfaction; Appointments and Schedules; Outpatient Clinics, Hospital; Reference Standards; Data Collection; Ancillary Services, Hospital; LEAN Project
Description As of January 2013, Intermountain Patient Perceptions of Quality Score for "How would you rate the overall quality of care and services you received?" PCMC: 70.6/100 Riverton: 63.2/100 As of April 2013, experienced average room turns/hour at < 0.50, compared to Department expected of 1.25 to 1.50; As of April 2013, posted a ($381K) YTD revenue variance, when compared to FY13 YTD budget; As of April 2013, operated at a $524K loss without Department subsidy; As of April 2013, produced clinically at 58% of expected, compared to AAAP median wRVUs, adjusted for cFTE; Ran new patient lag at 24 days, compared to a Department goal of <14 days; Scheduled half day clinics are 300 less than Departmental expectation for equivalent faculty cFTEs.
Relation is Part of 2013 Lean Project Repository: Cohort 2
Publisher Spencer S. Eccles Health Sciences Library, University of Utah
Date Digital 2013
Date 2013
Format application/pdf
Rights Management Copyright 2013, University of Utah Health Care
Language eng
ARK ark:/87278/s6dj9t3f
Setname ehsl_lean
Date Created 2019-02-04
Date Modified 2019-03-05
ID 1398615
Reference URL https://collections.lib.utah.edu/ark:/87278/s6dj9t3f
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