Improving the Patient Experience in Pediatric Pulmonary and Sleep Medicine

As of January 2013, Intermountain Patient Perceptions of Quality Score for "How would you rate the overall quality of care and services you received?" PCMC: 70.6/100 Riverton: 63.2/100 As of April 2013, experienced average room turns/hour at < 0.50, compared to Department expected of 1.25 to 1.50; As of April 2013, posted a ($381K) YTD revenue variance, when compared to FY13 YTD budget; As of April 2013, operated at a $524K loss without Department subsidy; As of April 2013, produced clinically at 58% of expected, compared to AAAP median wRVUs, adjusted for cFTE; Ran new patient lag at 24 days, compared to a Department goal of <14 days; Scheduled half day clinics are 300 less than Departmental expectation for equivalent faculty cFTEs.