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Implementation of APP into Clinic with an In-Step Model of Collaborative Care to Maximize Patient Access, Improve Patient Satisfaction and Maintain or Improve Financial Viability | William Brant; Kate Trueheart; David Ray; Molly Shadrick; Marisa Ellsworth; Kyle Spackman; Blake Hamilton | Efficiency, Organizational; Total Quality Management; Cost Savings; Health Services Accessibility; Appointments and Schedules; Patient Satisfaction; Waiting Lists; Hospitals, High-Volume; Workflow; Collaborative Care; Income; LEAN Project | 2013 Lean Project Repository: Cohort 4 |