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1 Building an Exceptional Patient ExperiencePatient Satisfaction; Benchmarking; Treatment Outcome; Quality Assurance, Health CareUniversity of Utah Health Care's Exceptional Patient Experience was an initiative devised to improve the patient satisfaction. To reach this goal, physicians had their patient satisfaction scores benchmarked against a national data set. Physicians received a scorecard that compared them with their d...
2 Healthgrades.com Patient ReviewPatient Participation; Community Participation; Patient Satisfaction; Consumer Behavior; Physician-Patient Relations; Quality of Health Car; Patient Acceptance of Health Care; Hospital-Patient RelationsQuality of care from the viewpoint of the patient was the purpose of the launch of Healthgrades.com, an on-line tool where patients are able to rate their experience with their healthcare provider.
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