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Improving the Patient Experience in Pediatric Pulmonary and Sleep Medicine | Collin Cowley; Anja Baldree; Leslie Bardsley; Candice Gourley; Heather Gunnerson; Brandy Harman; Lorie Lepley; David Meyers, Alyssa Rimer; William Gershan; Yvonne Rawlins | Efficiency, Organizational; Total Quality Management; Quality of Health Care; Patient Satisfaction; Appointments and Schedules; Outpatient Clinics, Hospital; Reference Standards; Data Collection; Ancillary Services, Hospital; LEAN Project | 2013 Lean Project Repository: Cohort 2 |