1 |
|
Building an Exceptional Patient Experience | Patient Satisfaction; Benchmarking; Treatment Outcome; Quality Assurance, Health Care | University of Utah Health Care's Exceptional Patient Experience was an initiative devised to improve the patient satisfaction. To reach this goal, physicians had their patient satisfaction scores benchmarked against a national data set. Physicians received a scorecard that compared them with their d... |
2 |
|
Healthgrades.com Patient Review | Patient Participation; Community Participation; Patient Satisfaction; Consumer Behavior; Physician-Patient Relations; Quality of Health Car; Patient Acceptance of Health Care; Hospital-Patient Relations | Quality of care from the viewpoint of the patient was the purpose of the launch of Healthgrades.com, an on-line tool where patients are able to rate their experience with their healthcare provider. |