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Show Evaluation of Patient Safety Data and Patient Experience Surveys to Identify Common Themes Renee Monter, BSN, RN Background: • Quality monitoring is an important activity with both financial and patient safety implications. Results: Table 1. Description of adverse events reported in matched Adverse Patient Reports and Patient Surveys (n=113) Figure 1. Methods for creating dataset for analysis • While UHealth is ranked #1 in the US, the Quality Team seeks opportunities for improvement and questioned: o Do providers report safety events that directly affect patients? o Is there overlap between provider and patient reporting about safety events? o Do the patients know an adverse event occurred and do they mention it in their survey? o Can we learn anything new by combining data from two systems to improve safety monitoring? Objectives: • To evaluate the utility of patient reported data for safety monitoring Methods: • Prepared data from: o Adverse patient events reported by clinicians o Patient surveys completed after discharge • Compared content in matched reports • Among ~14,000 hospital admissions, only 0.8% (n=113) visits had matches between Event Reports & Patient Surveys • Among 113 matched reports, only 4 patient surveys reported about an adverse event o Of 87 safety events that caused no harm, only 1 was mentioned in a patient survey o Of 22 safety events that caused harm, 14% (n=3) were mentioned in a patient survey • Patient Surveys are not designed to ask about adverse events but focus on the hospitality of their stay Conclusions: • Yes providers do report events that directly affect patients; however, the overlap is minimal as reported by providers and patients. • The majority of patients do not mention an adverse event in their survey. • There was very little evidence from these two data sets to support combining the two systems to improve patient safety monitoring. COLLEGE OF NURSING |
