In-Basket Flow - Departments of Internal Medicine and Pediatrics - Redwood Health Center

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Identifier 013_RPS2018_poster_SOLOMON.pdf
Title In-Basket Flow - Departments of Internal Medicine and Pediatrics - Redwood Health Center
Creator Margaret Solomon, MD; Tyler Nelson; Brian Head; Mitchell Cannon, MBA
Subject Communication; Training
Description Message handling is a crucial issue which affects patient care and satisfaction, and also provider wellness. There has been little standardization of in-basket management in the Community Clinics. Medical Assistants who are the first to handle messages in the in-basket have little formal training on how to address them, resulting in many calls and my chart messages being forwarded directly to the provider without being triaged or having work done before routing messages. Our improved design creates standardized in-basket flows for common calls, provides guidance to MAs on how to effectively manage these calls with minimal provider work, and embeds this process into Epic to make sure it is sustainable and easy to use.
Relation is Part of Resilience Poster Session 2018
Publisher Spencer S. Eccles Health Sciences Library, University of Utah
Date Digital 2018
Date 2018
Type Text
Format application/pdf
Rights Management Copyright 2018. For further information regarding the rights to this collection, please visit: https://NOVEL.utah.edu/about/copyright
Language eng
ARK ark:/87278/s6gr19dx
Setname ehsl_rps
Date Created 2019-02-21
Date Modified 2019-02-28
ID 1400731
Reference URL https://collections.lib.utah.edu/ark:/87278/s6gr19dx
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