| Description |
Project Description: In the B50 unit at the University of Utah Hospital, an increase in call lights related to basic needs‚ such as water, blankets, or bathroom assistance, was identified, contributing to staff stress and reduced care efficiency. Problem: Delays in providing morning hygiene and proactive assistance led to a higher volume of call lights and increased staff workload. Goal: To reduce call lights by implementing morning baths before noon and ensuring 100% compliance with proactive rounding. Actions Taken: Patients received assistance with hygiene and basic needs before noon. Staff proactively offered fresh water, ice, blankets, and bathroom help without waiting for patient requests. Staff surveys were used to gather perceptions on the impact of these interventions. Summary of Results: Over 28 shifts and 155 patients, data showed a direct correlation between early bathing and reduced call lights. In shifts with 100% compliance, all baths were completed before 10 a.m. Call lights were limited to pain medication requests only. All surveyed staff reported a noticeable decrease in call lights and reduced stress. This proactive approach improved workflow, enhanced patient safety, and increased overall satisfaction. The intervention proved that small, consistent actions such as offering care without waiting for patient calls and can transform care delivery. Although proactive rounding is already part of hospital protocol, this study ensured full compliance and emphasized offering hygiene assistance early in the day. Results show that proactive care is a valuable strategy for optimizing hospital efficiency and improving outcomes for both patients and staff. |
