Finding Joy in Work Through Combined Resources

"Employee wellness and resilience are a priority at the University of Utah. The Joy in Work program at the University of Utah fosters team wellbeing and promotes flourishing in the workplace. My project was based on these two ideals. Joy in Work programs cultivate a thriving work environment by empowering healthcare professionals with the tools and support needed to foster joy, resilience, and meaningful change across University of Utah Health. Using the Joy in Work framework and focusing on the tools and support needed for SOM Coordinators, I met with SOM coordinators and Student Affairs to collaborate on a pulse team site that would streamline the resources we use to support our departments, the faculty and students. I took multiple resources and placed them into one easy to use webpage. This webpage gives access to badging, conference room scheduling, needle stick processes, paging systems, wellness teams and much more all in support of our University Employees and Students. The process spanned across multiple departments and coordinator roles. The pulse team site I created is a foundation of information, encouraging unity and growth, as a team, by sharing valuable resources, and reducing frustration for support staff." Citation: Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. Cambridge, MA: Institute for Healthcare Improvement, 2017.

Finding joy in Work through combined resources Rosie Ludlow, Carol Stevens, Keena Memmott, Cam Degraw, Rachael Smith, Patrick Bowles University of Utah, Department of Surgery, School of Medicine & Student Affairs Background The University of Utah, School of Medicine required a user-friendly site to facilitate the sharing of resources and information, among coordinators, across multiple teams. Using IHI Framework for Improving Joy in Work (Perlo et al., 2017) A pulse team site was created to store and share multiple teams' information. Joy in Work Method 1.Partnered with departments during the LIC immersion to organize resources and strengthen team connections. 100% 100% 100% 80% 2.“What Matters to You?” conversations revealed the need for a centralized source for information sharing. 100% 80% 3.Applied the IHI Joy in Work Framework (Perlo et al., 2017) highlighting needs in Daily Improvement, Camaraderie & Teamwork, by reducing repeated information requests, the Pulse site support efficiency and autonomy- addressing the ‘pebbles in our shoe’. 4.Partnered with Student Affairs, Curriculum, Clerkship, and LIC teams to create and launch the Pulse site as a shared resource hub. New Resources Easy to Use Relevant to work Decreased Stress Increased Joy Likely to Use Often SMART Goal Process Conclusions Specific: Design and launch a resource webpage with access to key materials • The SOM coordinators were eager to collaborate, fostering a strong sense of team spirit. Measurable: Track success by page completion, usage analytics, and reduced support requests. Achievable: Use existing templates and build in phased development. Relevant: Aligns with team needs for efficiency and communication. Time-Bound: Launch site with content within two months • The wellness climate in the coordinator program is positive. • Ongoing feedback and improvement has been implemented into the team site. • Engaged employees to collaborate towards a common goal supporting individual departments • Improved communication and collaboration between multiple teams Acknowledgements We would like to thank the UofU Digital Learning Team and Department of Surgery for your support in improving the UofU employee wellness and increasing joy in work! Department of Surgery Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. Cambridge, MA: Institute for Healthcare Improvement; 2017. University of Utah School of Medicine & Student Affairs