| Description |
As virtual care continues to expand in our health system, having a centralized support team is essential for ensuring seamless Virtual Visits at University of Utah Health. A dedicated support team improves efficiency, enhances the patient experience, and supports clinicians in delivering high-quality care. A centralized team provides standardized workflows, ensuring consistent processes for scheduling, patient onboarding, patient support, and technical troubleshooting. This reduces provider and in-clinic staff burden and allows clinicians to focus on patient care rather than administrative tasks. Additionally, by proactively addressing connectivity issues and assisting patients with technology setup, the support team minimizes delays and improves visit completion rates. Patient satisfaction also increases with a centralized model. Patients receive real-time assistance, ensuring they are prepared for their Virtual Visits, leading to a more positive and engaging experience. For providers, this means fewer disruptions and a smoother clinical workflow. From an operational perspective, a centralized team enhances scalability and resource allocation, allowing clinical departments to expand virtual services efficiently while maintaining high-quality standards. This model also enables data collection and quality improvement initiatives, helping to refine best practices and improve outcomes. By implementing a centralized support team, University of Utah Health can optimize Virtual Visits, enhance provider efficiency, and improve patient satisfaction‚ advancing virtual care as an integral part of the healthcare system. |
