Consumer expectations and consumer satisfaction with prenatal care at three public health clinics

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Title Consumer expectations and consumer satisfaction with prenatal care at three public health clinics
Publication Type thesis
School or College College of Nursing
Department Nursing
Author Ripley, Ida
Date 1987-08
Description This study was designed to consider factors that might be used to predict which women will drop out of prenatal care in public health clinics, and consumer satisfaction with prenatal care in public health clinics. Data were collected from 124 women initiating care at three clinics in Salt Lake City and Ogden. Variables were organized into derived measures of socioeconomic status, social support, knowledge and expectations at the onset of care. These variables were then used to predict which women would stay in prenatal care and examined the data in relationship to satisfaction with care received. Conclusions are that expectations play an important role in satisfaction ratings and that it is possible to identify women at the onset of prenatal care who are more likely to drop out of care. These findings have implications for further research in consumer satisfaction, as well as policy implications for public health planners and care providers.
Type Text
Publisher University of Utah
Subject Prenatal care; Public hospitals - Outpatient services
Subject MESH Prenatal Care; Social Medicine; Consumer Satisfaction; Delivery of Health Care; Public Health; Patient Compliance; Hospital-Patient Relations
Dissertation Institution University of Utah
Dissertation Name MS
Language eng
Relation is Version of Digital reproduction Consumer expectations and consumer satisfaction with prenatal care at three public health clinics". Spencer S. Eccles Health Sciences Library.
Rights Management © Ida Ripley.
Format application/pdf
Format Medium application/pdf
Format Extent 1,438,233 bytes
Source Original University of Utah Spencer S. Eccles Health Sciences Library (no longer available)
Master File Extent 1,438,375 bytes
ARK ark:/87278/s6st7rpn
Setname ir_etd
ID 191336
Reference URL https://collections.lib.utah.edu/ark:/87278/s6st7rpn
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