| Description |
Guided by the IHI Framework for Improving Joy in Work (Perlo et al., 2017), the Department of Pediatrics sought to better understand drivers of burnout and engagement using the Better U survey (N=627). Results indicated a strong sense of belonging, but also a 5% increase in burnout since April 2024. Staff identified meaningful recognition as a key need, citing financial incentives (30%), verbal praise and thank-you notes (25%), appreciation events (20%), and public acknowledgment (25%) as preferred approaches. Qualitative analysis of open-ended comments revealed recurring themes: recognition, communication, compensation, and work-life balance. These align with the Joy in Work components of Recognition & Rewards, Participative Management, and Wellness & Resilience. A "What Matters to You?" engagement feedback survey, planned for July 2025, will further inform team-led strategies. Planned interventions include launching a structured recognition program, increasing leadership visibility, expanding peer-to-peer appreciation efforts, and promoting resources to support work-life integration. Preliminary findings suggest that consistent, meaningful recognition contributes to improved morale and may help reduce burnout. By embedding these practices into leadership development and daily team routines, this initiative aims to build a culture where employees feel valued, engaged, and empowered to thrive. Citation: Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. Cambridge, MA: Institute for Healthcare Improvement, 2017. |
