Assessing the Impact of a Central Refill Center Using a Culture of Safety Survey

Community Pharmacy Survey on Patient Safety Culture was developed and validated by Agency for Health Research and Quality (AHRQ). University of Utah Health Care (UUHC) surveyed Pharmacy Service employees in 2014 & 2015 to better understand employee perceptions of patient safety culture in 14 community pharmacies before and after implementation of a centralized Pharmacy Services Call Center (PSCC). UUHC is planning another major work change in 2016, implementing central refill center. AHRQ Community Pharmacy Survey continues to be an effective tool to gauge system level employee perceptions of patient safety culture. Implemented education and workflow changes have not shown significant change in safety culture perceptions.