| Description |
Radiology staff face challenges in engagement and job satisfaction due to systemic and cultural barriers identified in recent UBetter surveys and WMTY meetings. Goal/Aim: Using the IHI Framework for Improving Joy in Work (Perlo et al., 2017) as our foundation, T.R.A.C.E. aims to foster a culture of appreciation, collaboration, and empowerment to enhance communication, strengthen team cohesion, and improve staff well-being. Actions: Spread the Love, Radiology (Jan-Feb 2025): Staff expressed gratitude through an online survey, with messages shared during a department-wide Valentine's celebration. Kudos Board Launch (Jan 2025-Present): Implemented a recognition platform on the Radiology Staff Site to foster peer-to-peer appreciation. Radiology Staff Town Hall (Jan 23, 2025): Hosted a What Matters to You? discussion featuring a presentation from the Resiliency Center on burnout and joy at work. We Appreciate You Event (Feb 10, 2025): Distributed gratitude journals and shared appreciation messages submitted through the survey. Planned Actions: - Phase 1 (Months 1-2): Establish a Steering Committee, conduct team meetings, and gather employee input through surveys and focus groups. Develop detailed plans for organizational changes, create awareness materials, and implement feedback tools like a staff suggestion box. - Phase 2 (Months 3-4): Roll out well-being initiatives, including the Reflect Wellbeing app. Provide mindfulness and stress management resources, introduce flexible work options, and launch peer-to-peer recognition programs. Host a town hall to discuss improvement feedback and set priorities. - Phase 3 (Months 5-6): Monitor participation and engagement with implemented initiatives, analyze feedback, and adjust strategies accordingly. Evaluate the effectiveness of flexible work arrangements, peer recognition, and well-being programs. Continue gathering staff input to refine efforts. - Phase 4 (Months 7-12): Sustain long-term impact through workshops, periodic check-ins, and recognition events. Assess the impact of changes on staff satisfaction, productivity, and morale. Adjust initiatives based on feedback and ensure continued engagement and support. Summary of Results: While this project is in its early phases, we anticipate that these initiatives will lead to increased staff engagement, improved communication, and a more inclusive and supportive work environment. We will continue with ongoing evaluation to ensure long-term success in fostering a thriving radiology department. Citation: Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. Cambridge, MA: Institute for Healthcare Improvement, 2017. |
