Assessing the Impact of a Central Refill Center Using a Culture of Safety Survey

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Identifier 028_Bowden_AHRQCOSSurvey_EBPF2017
Title Assessing the Impact of a Central Refill Center Using a Culture of Safety Survey
Creator Bowden, Ashley; Mullin, Shantel; Moorman, Krystal; Nickman, Nancy; Tyler, Linda; Tak, Casey
Subject Evidence-Based Practice; Community Pharmacy Services; Safety Management; Prescription Drugs; Patient Safety; Call Centers; Practice Guidelines as Topic; Poster
Description Community Pharmacy Survey on Patient Safety Culture was developed and validated by Agency for Health Research and Quality (AHRQ). University of Utah Health Care (UUHC) surveyed Pharmacy Service employees in 2014 & 2015 to better understand employee perceptions of patient safety culture in 14 community pharmacies before and after implementation of a centralized Pharmacy Services Call Center (PSCC). UUHC is planning another major work change in 2016, implementing central refill center. AHRQ Community Pharmacy Survey continues to be an effective tool to gauge system level employee perceptions of patient safety culture. Implemented education and workflow changes have not shown significant change in safety culture perceptions.
Relation is Part of Evidence Based Practice Posters - 2017
Publisher Spencer S. Eccles Health Sciences Library, University of Utah
Date Digital 2017
Date 2017
Type Text
Format application/pdf
Rights Management Copyright 2017. For further information regarding the rights to this collection, please visit: https://NOVEL.utah.edu/about/copyright
Language eng
ARK ark:/87278/s6sr3bw5
Setname ehsl_ebp
ID 1399397
Reference URL https://collections.lib.utah.edu/ark:/87278/s6sr3bw5
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